Our standard MOQ varies by product type and ranges from 50 to 200 units per SKU. For most single-stem artificial flowers, the MOQ is 100 pieces. For pre-arranged bouquets, garlands, and seasonal collections, the MOQ may differ. Please check the product page or contact our sales team for the exact MOQ of specific items. Larger orders qualify for better tiered pricing.

Yes, you can mix different SKUs within the same product category to meet the MOQ threshold. For example, you can combine different colors of the same flower type. However, for customized or OEM/ODM products, the MOQ applies per custom design. Contact us for details on mixed-order policies for specific product lines.

Yes. We offer tiered pricing based on order quantity. The more you order, the lower the per-unit price. Typical tiers are: 100–499 units (standard wholesale), 500–999 units (bulk discount), and 1,000+ units (volume pricing). Exact discount rates vary by product. Registered B2B customers can view tiered pricing on each product page after login.

You can place orders directly through our website after registering as a B2B customer. Simply browse the catalog, add products to your cart, and proceed to checkout. For large or customized orders, we recommend contacting our sales team at fsarcna@163.com or via WhatsApp at +86 13869653517 for personalized assistance and a formal quotation.

Yes, absolutely. We offer sample orders exclusively to registered B2B customers. You can order up to 3 units per SKU and up to 10 different SKUs per sample order. Sample prices are 1.5x to 2x the wholesale price. When you place a subsequent bulk order meeting the MOQ within 60 days, we'll refund the price difference. Please visit our Sample Order page for full details.

Samples are shipped via international express (DHL, FedEx, or UPS) and typically arrive within 5–10 business days after order confirmation and payment. Tracking numbers are provided once the shipment is dispatched. If you have an urgent deadline, please let us know and we'll prioritize your sample order.

Yes. When you place a bulk order that meets the MOQ for the same SKU within 60 days of your sample order, we refund the difference between the sample price and the wholesale price for up to 3 sample units per SKU. The rebate is applied as a credit toward your bulk order or refunded via your original payment method.

Yes, we provide full OEM/ODM services. This includes custom colors, stem lengths, flower head sizes, foliage combinations, packaging design, and private-label branding. Our R&D team can develop new designs based on your reference images or specifications. The MOQ for custom products is typically 300–500 units per design, depending on complexity. Contact us with your requirements for a detailed quote.

Absolutely. We offer custom packaging solutions including branded boxes, hang tags, inserts, and sleeves. Simply provide your logo files (AI, EPS, or high-resolution PNG) and packaging preferences. The MOQ for custom packaging is typically 200 units per design. A one-time setup fee may apply for custom printing plates, which we'll quote upfront.

For OEM/ODM orders, the typical production timeline is 15–30 business days after sample approval and deposit payment, depending on order quantity and design complexity. We'll provide a detailed production schedule with your quotation. Rush production is available for an additional fee—please inquire.

We accept the following payment methods for B2B orders:

• Bank Transfer (T/T) – Most common for bulk orders. 30% deposit, 70% balance before shipment.
• PayPal – Available for sample orders and orders under $2,000.
• Trade Assurance (Alibaba) – Available for orders placed through our Alibaba storefront.
• Western Union – Available for smaller orders.
• Credit Card – Visa/Mastercard via Shopify Payments for website orders.

For large orders, we also support Letters of Credit (L/C) on a case-by-case basis. Please contact us to discuss your preferred payment method.

For standard bulk orders, our payment terms are 30% deposit upon order confirmation and 70% balance before shipment. For established long-term partners with a proven order history, we offer flexible terms including Net-30 payment. Sample orders and orders under $500 require full payment upfront.

We ship from Weifang, China, and offer multiple shipping options:

• Sea Freight (FCL/LCL) – Most cost-effective for large orders. Transit time: 20–40 days depending on destination port.
• Air Freight – Balanced cost and speed for medium orders. Transit time: 7–15 days.
• International Express (DHL/FedEx/UPS) – Fastest option, ideal for samples and small orders. Transit time: 5–10 business days.
• Rail Freight – Available for European destinations. Transit time: 15–25 days.

We can ship DDP (Delivered Duty Paid) or EXW/FOB/CIF depending on your preference. Contact us for a shipping quote tailored to your order and destination.

Yes. We offer DDP (Delivered Duty Paid) shipping for many destinations, which means we handle all customs clearance and import duties on your behalf—you simply receive your goods at your door. For FOB or CIF terms, you or your freight forwarder will handle destination customs. We provide all necessary export documentation, including commercial invoices, packing lists, and certificates of origin. Please check our Shipping Policy for more details.

Our artificial flowers are crafted from premium materials including high-grade silk fabric, polyester, PE (polyethylene), and natural-touch latex coatings. Stems are made from durable plastic-wrapped wire that allows for shaping and arranging. We also offer UV-resistant and fire-retardant options for outdoor and commercial use. Each product page specifies the materials used for that particular item.

Our standard export packaging includes individual OPP bags or tissue wrapping per stem/bouquet, with corrugated cartons for bulk shipping. For retail-ready packaging, we offer custom options including printed boxes, hang tags, barcode labels, and display-ready packaging. We can also provide master carton packing optimized for your warehouse or retail shelving. Custom packaging MOQ is typically 200 units per design.

Many of our products are suitable for indoor and sheltered outdoor use. For direct outdoor exposure (gardens, patios, commercial landscaping), we recommend our UV-resistant collection, which features special coatings that prevent color fading under sunlight. We also offer fire-retardant variants for commercial and hospitality projects. Look for the "UV-Resistant" or "Fire-Retardant" tags on product pages, or contact us for recommendations based on your application.

We stand behind the quality of our products. If you receive items with manufacturing defects or significant damage, we offer replacements or refunds. Defective items must be reported within 7 days of receiving your order with photo evidence. Due to the nature of B2B wholesale, returns for non-defective reasons (e.g., change of mind) are not accepted. For OEM/ODM custom products, all sales are final once production begins. Please see our Refund Policy for complete details.

In the rare event that your order arrives damaged, please take clear photos of the damaged items and packaging within 7 days of delivery and email them to fsarcna@163.com. We'll assess the damage and arrange for free replacements or a partial refund. For sea freight shipments, we strongly recommend purchasing shipping insurance, which we can arrange on your behalf.

To register as a B2B wholesale customer, simply create an account on our website and provide your business details (company name, business type, country, and intended product categories). Our team will verify your information and activate your wholesale account, typically within 24 hours. Once approved, you'll gain access to wholesale pricing, sample ordering, and tiered volume discounts. If you have any questions during registration, contact us at fsarcna@163.com.