Privacy Policy

Last updated: July 13, 2026

This Privacy Policy describes how FSARCNA ("we," "us," or "our"), operated by Shandong Chunhuajingmao International Trade Co., Ltd., collects, uses, and shares your personal information when you visit, create an account, or place an order on our website (the "Site").

1. Information We Collect

When you visit our Site, register as a B2B customer, or place an order, we collect the following types of information:

Personal Information You Provide:

Contact details: name, email address, phone number, WhatsApp number
Business details: company name, business type, country, tax/VAT ID
Shipping address: street address, city, state/province, postal code, country
Payment information: we do not store full credit card details; payment is processed securely through our payment gateway providers
Order details: products ordered, quantities, shipping preferences
Communications: messages you send us via email, WhatsApp, or our contact form

Information Collected Automatically:

Device and browser information: IP address, browser type, operating system
Usage data: pages visited, time spent on pages, referring URLs
Cookies and similar technologies: see our Cookie section below

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including shipping and customs documentation
Communicate with you about your orders, account, and inquiries
Verify your B2B customer status and provide wholesale pricing
Provide customer service and resolve any issues with your orders
Send you product updates, promotions, and newsletters (you can opt out at any time)
Improve our website, products, and services based on your feedback and usage patterns
Detect, prevent, and address fraud, security issues, and technical problems
Comply with applicable laws, regulations, and legal processes

3. Sharing Your Information

We do not sell your personal information. We may share your information with the following parties:

Service providers: Payment processors (e.g., Shopify Payments, PayPal), shipping carriers (e.g., DHL, FedEx, UPS), and logistics partners who help us fulfill orders
Platform provider: Shopify, our e-commerce platform, which processes transactions and hosts our store
Legal authorities: When required by law, court order, or to protect our rights, property, or safety
Business transfers: In the event of a merger, acquisition, or sale of assets, information may be transferred as part of that transaction

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and remember your preferences. Cookies are small text files stored on your device. You can control cookies through your browser settings, but disabling them may affect certain features of our Site. We use the following types of cookies:

Essential cookies: Required for the Site to function properly (e.g., shopping cart, login)
Analytics cookies: Help us understand how visitors use our Site (e.g., Google Analytics)
Marketing cookies: Used to display relevant advertisements and track campaign effectiveness

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure payment processing through PCI-compliant providers, and restricted access to personal data within our organization. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Business records, including order history and customs documentation, are typically retained for a minimum of 5 years as required by international trade regulations.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information (subject to legal retention requirements)
Opt-out: Unsubscribe from marketing communications at any time
Data portability: Request your data in a structured, machine-readable format
Withdraw consent: Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at fsarcna@163.com.

8. International Data Transfers

As an international B2B business based in China, your information may be transferred to and processed in countries other than your country of residence. By using our Site and providing your information, you consent to such transfers. We take steps to ensure that your data is protected in accordance with this Privacy Policy regardless of where it is processed.

9. Children's Privacy

Our Site is intended for B2B customers and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Material changes will be communicated via email if you have an active account.