FAQ

Do you sell fresh flowers?

No. FSARCAN supplies artificial flowers and preserved botanical materials, not fresh-cut flowers.

How do I place an order?

This website currently accepts enquiries, not online orders or payments. Submitting a form does not create a confirmed order. Products, quantities, availability, packing, freight, applicable taxes, payment method and payment schedule must be confirmed in writing before payment. Existing confirmed orders retain their agreed terms.

Are minimum quantities and prices fixed?

Send product references, colours and quantities. Current prices, minimum quantities and packing units are confirmed in your written quotation.

Can I request samples or custom work?

Yes. View sample boxes or share a custom brief. Sample availability, costs and shipping must be confirmed before payment. Any sample credit or rebate must be expressly agreed in writing; existing confirmed arrangements are unchanged.

How are shipping and delivery confirmed?

Provide your destination and postal code. Shipping charges, service and estimated dates are confirmed after reviewing the actual packed shipment.

What if there is an issue with my delivery?

Contact us with your order reference and clear photos of the items and packaging. See our refund and return policy and your agreed order terms.

Contact wholesale@fs-arcana.com or send an enquiry.